Refund policy
Return & Exchange Policy
We want you to have the best experience with TAMBAWALA. If you're looking to return or exchange your order, please review our terms and conditions below. We're here to assist you through the process.
Returns & Exchanges – General Terms
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You may return an item within 10 days of delivery.
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Returned items must be unused and in their original packaging.
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Items showing visible signs of use will not be accepted.
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Refunds, if applicable, will be processed within 7–8 working days upon approval by our orders team.
Order Cancellations
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You may cancel your order anytime before dispatch.
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Once the item is shipped, cancellations will no longer be accepted.
Important Exclusions
Buyer’s Remorse
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Returns will not be accepted for:
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Items purchased by mistake.
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Change of mind after receiving the product.
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Handcrafted Products
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All our products are meticulously handcrafted. Slight variations in color, pattern, and weight (20–30%) are natural and not considered defects.
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Such variations do not qualify for returns or refunds.
Clearance Sale Items
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All items sold under Clearance Sale are final and non-returnable.
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These items may have minor dents, scratches, or print fading, but their functionality remains 100% intact.
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Only products with major damage (e.g. leakage, breakage) are eligible for return.
Damaged Products
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If you receive a product that is significantly damaged, please contact us with:
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Order number
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Clear photos of the damaged item
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Our team will assess the claim and process a return or refund if approved.
Fraudulent Claims
TAMBAWALA reserves the right to take action if any return or exchange claim is suspected to be false, misleading, or fraudulent. This may include:
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Suspending or blocking the user account.
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Disqualifying the user from future protection under this policy.
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Legal action, if necessary.
Need Help?
For any return/exchange-related queries, please contact our support team at:
📧 Natrajenterprises730@gmail.com
📞 7249105773